Contact Us — VANGOR

Contact Us

(Applicable to VANGOR and HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED)

At VANGOR, we believe transparent communication and responsive customer service are essential parts of a trustworthy shopping experience. Whether you have questions before placing an order, need assistance after receiving your purchase, or would simply like more information about our products or policies, our team is here to help.

This Contact Us page explains how to reach us, what information to provide, and what you can expect when communicating with VANGOR.

1. Company & Brand Information

Brand Name: VANGOR
Company Name: HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED
Company Registration Number: 3024102

Registered Business Address:
ROOM 902, 9/F, THE BROADWAY
54–62 LOCKHART ROAD
WAN CHAI, HONG KONG, 999077

Contact Email:
wayne@dramapapa.com

All customer service operations are conducted on behalf of the Company.

2. How to Contact Us

2.1 Email Support (Primary Channel)

Email is the most efficient way to reach our support team.

Email: wayne@dramapapa.com

We recommend contacting us via email for all inquiries related to:

  • Orders and payments

  • Shipping and delivery

  • Returns and refunds

  • Product questions

  • Account or website issues

3. Information to Include in Your Message

To help us assist you quickly and accurately, please include the following information in your email:

  • Full name

  • Email address used to place the order

  • Order number (if applicable)

  • A clear description of your question or issue

  • Photos or screenshots (if relevant)

Providing complete information helps reduce response time and avoids unnecessary back-and-forth.

4. Customer Support Hours & Response Time

Support Hours:
Monday to Friday (excluding public holidays)

Response Time:
We aim to respond within 24–48 business hours. During peak seasons or promotional periods, response times may be slightly longer.

5. Common Reasons Customers Contact Us

Customers frequently reach out regarding:

  • Order confirmation and tracking

  • Shipping delays or delivery questions

  • Return eligibility and refund status

  • Product specifications and materials

  • Payment or billing issues

  • Website functionality questions

Our support team is trained to handle each request professionally and respectfully.

6. Order-Related Inquiries

If your inquiry relates to an order, please include your order number. This allows us to locate your order quickly and provide accurate assistance.

For damaged, defective, or incorrect items, please contact us within 7 days of delivery and include clear photos of the item and packaging.

7. Returns & Refund Support

For return or refund inquiries, customers are encouraged to review our Return & Refund Policy first. If you still need assistance, our team will guide you through the process step by step.

8. Payment & Billing Assistance

If you have questions regarding:

  • Payment confirmation

  • Refund timelines

  • Billing discrepancies

Please contact us with your order number and payment details (excluding full card numbers).

9. Shipping & Delivery Assistance

If your package appears delayed beyond the estimated timeframe, please contact us so we can assist with tracking and carrier coordination.

10. Feedback & Suggestions

We value customer feedback. If you have suggestions, comments, or ideas for improvement, we welcome your input.

11. Responsible Use of Support Channels

To ensure fair service for all customers, we reserve the right to limit support access in cases of abuse, repeated false claims, or inappropriate behavior.

12. Privacy & Data Protection

Any personal information shared through customer support communications is handled in accordance with our Privacy Policy and used only for resolving your inquiry.

13. Final Statement

At VANGOR, your satisfaction matters. We are committed to providing clear communication, respectful service, and timely assistance whenever possible.

Thank you for choosing VANGOR.