Return & Refund Policy — VANGOR

Return & Refund Policy

(Applicable to VANGOR and HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED)

This Return & Refund Policy outlines the conditions, procedures, and limitations related to returns, refunds, and exchanges for products purchased from VANGOR, operated by HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED (“Company”, “we”, “us”, or “our”).

By placing an order on the VANGOR website, you acknowledge that you have read, understood, and agreed to this policy.

1. Company Information

Company Name:
HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED

Company Registration Number:
3024102

Registered Address:
ROOM 902, 9/F, THE BROADWAY
54–62 LOCKHART ROAD
WAN CHAI, HONG KONG, 999077

Brand / Website:
VANGOR

Contact Email:
wayne@dramapapa.com

All return and refund matters are handled by VANGOR on behalf of the Company.

2. Return Eligibility Period

Return requests must be submitted within 30 days from the date of delivery, unless otherwise stated on the product page.

Requests submitted outside this period may not be eligible for return or refund.

3. Conditions for Acceptable Returns

To qualify for a return, all of the following conditions must be met:

  • The item must be unused, unworn, and in original condition

  • Jewelry must show no signs of wear, scratches, deformation, or discoloration

  • Original packaging must be included

  • Proof of purchase (order number or confirmation email) must be provided

  • Return authorization must be obtained prior to sending the item back

Items that do not meet these conditions may be refused or returned to the customer at their expense.

4. Non-Returnable Items

For hygiene, safety, and operational reasons, the following items are not eligible for return or refund, except where required by law:

  • Final sale or clearance items

  • Items marked as “non-returnable”

  • Customized or personalized items

  • Items damaged due to misuse, improper care, or unauthorized modification

  • Items returned without prior authorization

5. How to Initiate a Return

To request a return, please contact our customer support team before shipping any items back.

Required Information:

  • Full name

  • Order number

  • Product(s) to be returned

  • Reason for return

  • Photos (if the item is defective or damaged)

Email: wayne@dramapapa.com

Returns sent without authorization may not be processed.

6. Return Authorization Process

Once your return request is reviewed, we will provide instructions, including:

  • Return address

  • Packaging requirements

  • Additional documentation if required

Failure to follow the provided instructions may result in delays or denial of the return.

7. Return Shipping Costs

7.1 Customer Responsibility

Unless the return is due to an error on our part (defective, damaged, or incorrect item), return shipping costs are the responsibility of the customer.

7.2 Shipping Method

Customers are advised to use a trackable shipping method. VANGOR is not responsible for lost or damaged return shipments.

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Clear photos of the item

  • Photos of the packaging

  • A description of the issue

After verification, we may offer:

  • Replacement

  • Refund

  • Store credit

The resolution method depends on product availability and case specifics.

9. Refund Process

9.1 Inspection

Returned items are inspected upon receipt to confirm eligibility.

9.2 Refund Approval

If approved, refunds will be issued to the original payment method used for the purchase.

9.3 Processing Time

Refund processing times vary by payment provider and may take 5–10 business days to appear in your account.

10. Partial Refunds

Partial refunds may be issued in certain situations, including:

  • Items returned with missing packaging

  • Minor signs of handling

  • Promotional bundles with missing components

The amount of any partial refund is determined at our discretion.

11. Exchanges

Direct exchanges are not guaranteed. Customers wishing to receive a different item, size, or style should return the original item (if eligible) and place a new order.

12. Order Cancellations

12.1 Before Shipment

Orders may be canceled before shipment by contacting us promptly.

12.2 After Shipment

Once an order has shipped, it cannot be canceled and must follow the return process after delivery.

13. Refund Delays or Missing Refunds

If you have not received your refund:

  1. Check your bank or payment provider

  2. Contact your bank for processing updates

  3. Contact us for assistance

We will cooperate to provide relevant information where possible.

14. Chargebacks & Payment Disputes

14.1 Contact Us First

We strongly encourage customers to contact us directly before initiating a chargeback or payment dispute. Most issues can be resolved efficiently through communication.

14.2 Impact of Chargebacks

Unnecessary chargebacks may delay resolution and result in additional processing fees.

15. Abuse of Return Policy

We reserve the right to refuse service or limit returns for customers who engage in abusive behavior, excessive return activity, or fraudulent claims.

16. International Returns

International customers are responsible for:

  • Return shipping costs

  • Customs documentation

  • Any import or export fees

Customs duties and taxes are non-refundable.

17. Policy Changes

We reserve the right to update or modify this Return & Refund Policy at any time. Continued use of the website constitutes acceptance of the revised policy.

18. Final Statement

At VANGOR, we strive to handle returns and refunds fairly, transparently, and professionally. Our policies are designed to protect both customers and the business while maintaining trust and long-term sustainability.

Thank you for shopping with VANGOR.