FAQ — VANGOR
FREQUENTLY ASKED QUESTIONS (FAQ)
Everything You Need to Know About Shopping with VANGOR
This FAQ section is designed to address common questions and concerns related to shopping, payments, shipping, returns, and product care at VANGOR. It complements our official policies and helps customers make informed decisions.
GENERAL QUESTIONS
Q1: What is VANGOR?
VANGOR is a jewelry and accessories brand operated by HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED. We focus on modern, expressive jewelry designed for everyday wear and special occasions.
Q2: Where is your company based?
Our company is registered in Hong Kong. We operate globally and serve customers in multiple regions.
Q3: Do you have a physical store?
Currently, VANGOR operates primarily online to better serve customers worldwide.
ORDERING QUESTIONS
Q4: How do I place an order?
You can place an order directly through our website by selecting products, adding them to your cart, and completing checkout.
Q5: Will I receive an order confirmation?
Yes. After successful payment, you will receive an order confirmation message or email containing your order details.
Q6: Can I change my order after placing it?
Order changes may be possible before shipment. Please contact us as soon as possible with your order number.
PAYMENT QUESTIONS
Q7: What payment methods do you accept?
We accept major credit and debit cards, PayPal (where available), and other region-specific options shown at checkout.
Q8: Is my payment information secure?
Yes. Payments are processed through encrypted gateways, and we do not store full card details.
Q9: Why was my payment declined?
Payment declines may occur due to bank security restrictions, incorrect details, insufficient funds, or technical issues.
SHIPPING QUESTIONS
Q10: How long does shipping take?
Estimated delivery time is typically 7–15 business days, depending on destination and customs processing.
Q11: Can I track my order?
Tracking information will be provided where available. Updates may take time to appear.
Q12: Do you ship internationally?
Yes, we ship to many countries worldwide, subject to carrier and regulatory limitations.
RETURNS & REFUNDS
Q13: What is your return policy?
We accept eligible return requests within 30 days of delivery. Please review our Return & Refund Policy for full details.
Q14: How do I request a refund?
Contact our support team with your order number and reason for return. Approved refunds are issued to the original payment method.
Q15: Are shipping fees refundable?
Shipping fees are generally non-refundable unless the return is due to our error.
PRODUCT & CARE QUESTIONS
Q16: How should I care for my jewelry?
We recommend avoiding exposure to water, chemicals, and excessive friction. Store jewelry in a dry place when not in use.
Q17: Can I wear your jewelry daily?
Many of our pieces are designed for regular wear, but proper care will help extend their lifespan.
Q18: Do you offer warranties?
Our Guarantee Page explains how we handle quality-related concerns and resolutions.
SUPPORT & COMMUNICATION
Q19: How do I contact customer support?
You can reach us at wayne@dramapapa.com. Please include your order number for faster assistance.
Q20: How long does it take to receive a response?
We aim to respond within 24–48 business hours, excluding holidays.
LEGAL & POLICY QUESTIONS
Q21: Where can I find your policies?
All official policies are available on our website, including Privacy Policy, Terms of Service, Shipping Policy, and Return & Refund Policy.
Q22: What law governs purchases from VANGOR?
Purchases are governed by applicable laws of Hong Kong, as stated in our Terms of Service.
FINAL FAQ NOTE
This FAQ section is intended to provide general guidance. In case of any discrepancy, our official policies take precedence.