Shipping Policy — VANGOR

Shipping Policy

(Applicable to VANGOR and HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED)

This Shipping Policy explains how orders placed on the VANGOR website are processed, shipped, delivered, and handled in case of delays or exceptions. By placing an order with VANGOR, you acknowledge and agree to the terms outlined below.

Our goal is to provide a transparent, reliable, and customer-friendly shipping experience while clearly defining responsibilities and expectations.

1. Company Information

Company Name:
HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED

Company Registration Number:
3024102

Registered Address:
ROOM 902, 9/F, THE BROADWAY
54–62 LOCKHART ROAD
WAN CHAI, HONG KONG, 999077

Brand / Website:
VANGOR

Contact Email:
wayne@dramapapa.com

All shipping services are arranged and managed by VANGOR on behalf of the Company.

2. Shipping Coverage

VANGOR offers international shipping to many countries and regions. Shipping availability depends on destination, local regulations, carrier coverage, and logistical constraints.

Certain destinations, remote areas, or regions with special import restrictions may experience longer delivery times or limited service availability.

3. Order Processing

3.1 Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Order processing includes:

  • Order verification

  • Product availability check

  • Quality inspection

  • Secure packaging

  • Preparation for carrier handover

Orders placed on weekends or public holidays are processed on the next available business day.

3.2 High-Volume Periods

During peak shopping seasons, promotional campaigns, or high order volume periods, processing times may be extended. Customers will be notified if significant delays occur.

4. Shipping Methods & Estimated Delivery Time

4.1 Standard International Shipping

  • Estimated delivery time: 7–15 business days

  • Delivery times may vary depending on destination country, customs clearance, and local carrier performance.

4.2 Delivery Time Disclaimer

All delivery times provided are estimates and not guaranteed. External factors beyond our control may affect shipping timelines.

5. Shipping Confirmation & Tracking

Once an order has been shipped:

  • Customers may receive a shipping confirmation email

  • Tracking information will be provided where available

Tracking updates may take 24–72 hours to appear after shipment due to carrier system updates.

6. Shipping Fees

Shipping fees, if applicable, are calculated and displayed at checkout before payment is completed.

Any free-shipping promotions will be clearly indicated on the website or during checkout.

7. Customs, Duties & Taxes

7.1 International Orders

International shipments may be subject to customs duties, VAT, import taxes, or other charges imposed by local authorities.

These fees:

  • Are determined by the destination country

  • Are the responsibility of the customer

  • Are not included in product prices unless explicitly stated

7.2 Customs Delays

Customs inspections may cause delays beyond estimated delivery times. VANGOR is not responsible for delays caused by customs authorities.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned or delayed due to:

  • Incorrect address

  • Incomplete address

  • Failed delivery attempts

VANGOR may:

  • Contact the customer for address verification

  • Require additional shipping fees for reshipment

  • Issue a refund minus shipping and handling costs (where applicable)

9. Lost, Delayed, or Missing Packages

9.1 Delayed Shipments

If your order does not arrive within the estimated delivery window, please contact us so we can assist in checking shipment status.

9.2 Lost Packages

If a shipment is confirmed lost by the carrier after investigation, VANGOR will work with the customer to determine an appropriate resolution, which may include:

  • Replacement shipment

  • Refund

  • Store credit

Resolution depends on carrier findings and order circumstances.

10. Delivered but Not Received

If tracking information indicates that an order has been delivered but you have not received it:

  • Check with household members, neighbors, or building management

  • Verify the shipping address provided

  • Contact the carrier directly

If the issue remains unresolved, please contact our support team for further assistance.

11. Damaged Items During Transit

If an item arrives damaged:

  • Contact us within 7 days of delivery

  • Provide clear photos of the item and packaging

After review, we may offer a replacement, refund, or store credit depending on the situation.

12. Split Shipments

In some cases, orders containing multiple items may be shipped separately due to inventory availability or logistical reasons.

Customers will be notified if an order is shipped in multiple packages.

13. Refused or Returned Shipments

If a shipment is refused by the customer or returned due to delivery issues not caused by VANGOR, additional handling or reshipping fees may apply.

14. Transfer of Risk

Responsibility for the shipment transfers to the customer once the order is handed over to the carrier, except where otherwise required by applicable law.

VANGOR remains committed to assisting customers with shipping-related inquiries.

15. Force Majeure

VANGOR shall not be liable for shipping delays or failures caused by events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Extreme weather

  • Government actions

  • Transportation disruptions

  • Public health emergencies

16. Policy Modifications

We reserve the right to modify this Shipping Policy at any time. Updates will be posted on this page.

Continued use of the website constitutes acceptance of revised terms.

17. Contact Information for Shipping Inquiries

For questions related to shipping, delivery, or tracking, please contact:

Brand: VANGOR
Company: HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED

Address:
ROOM 902, 9/F, THE BROADWAY
54–62 LOCKHART ROAD
WAN CHAI, HONG KONG, 999077

Email: wayne@dramapapa.com

18. Final Statement

At VANGOR, we strive to make international shipping as transparent and reliable as possible. While logistics may involve variables beyond our control, we are committed to supporting customers and providing clear communication throughout the delivery process.

Thank you for choosing VANGOR.