Privacy Policy — VANGOR

Privacy Policy

(Applicable to VANGOR and HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED)

This Privacy Policy explains how HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED, operating under the brand VANGOR (“Company”, “we”, “us”, or “our”), collects, uses, stores, processes, and protects personal information when you access, browse, or make a purchase through our website, services, or related platforms.

We are committed to respecting your privacy and handling your personal data responsibly, transparently, and in accordance with applicable laws and regulations.

1. Company Identity & Legal Information

Company Name:
HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED

Company Registration Number:
3024102

Registered Address:
ROOM 902, 9/F, THE BROADWAY
54–62 LOCKHART ROAD
WAN CHAI, HONG KONG, 999077

Brand / Website:
VANGOR

Contact Email:
wayne@dramapapa.com

This Privacy Policy applies to all visitors, users, and customers of VANGOR, regardless of geographic location.

2. Scope of This Privacy Policy

This Privacy Policy governs personal data collected through:

  • The VANGOR website and domain

  • Online purchase transactions

  • Customer support communications

  • Email and messaging interactions

  • Marketing and promotional activities (where permitted)

  • Analytics, tracking, and performance tools

  • Social media interactions associated with VANGOR

This policy does not apply to third-party websites, platforms, or services that may be linked from our website. We are not responsible for the privacy practices of such third parties.

3. Definitions

For clarity, the following definitions apply:

  • Personal Data: Any information that identifies or can reasonably identify an individual

  • Processing: Any operation performed on personal data, including collection, storage, use, disclosure, or deletion

  • User / You: Any person accessing or using the VANGOR website

  • Services: All services provided through VANGOR’s website and related channels

4. Information We Collect

We collect personal information in multiple ways, depending on how you interact with VANGOR.

4.1 Information You Voluntarily Provide

When you place an order, contact us, or interact with our services, you may provide:

  • Full name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Order details and transaction history

  • Customer service messages or inquiries

  • Any additional information you choose to submit

Providing certain information is necessary to complete transactions or respond to requests.

4.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical and usage information, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Language and time zone

  • Pages viewed and navigation paths

  • Date and time of visits

  • Referring URLs

This information helps us understand how visitors use our website and improve performance and usability.

4.3 Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to support website functionality and analytics.

These technologies may be used to:

  • Enable essential website features

  • Remember user preferences

  • Analyze traffic and usage trends

  • Measure marketing effectiveness

  • Improve overall user experience

Users can control cookies through browser settings. Disabling cookies may affect site functionality.

5. How We Use Your Information

We process personal data only for legitimate business purposes, including:

5.1 Order Processing and Fulfillment

  • Confirming and processing orders

  • Managing payments and refunds

  • Arranging shipping and delivery

  • Sending transactional communications

5.2 Customer Support

  • Responding to inquiries

  • Resolving order-related issues

  • Handling returns or disputes

5.3 Website Improvement

  • Monitoring site performance

  • Enhancing usability and content

  • Identifying technical issues

5.4 Marketing and Communication

  • Sending promotional messages (where permitted)

  • Informing customers about updates or offers

  • Conducting analytics to improve marketing relevance

You may opt out of marketing communications at any time.

5.5 Security and Fraud Prevention

  • Detecting suspicious activity

  • Preventing unauthorized access

  • Protecting transactions and systems

6. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds, as applicable:

  • Performance of a contract (order fulfillment)

  • Legitimate business interests

  • Compliance with legal obligations

  • User consent (where required)

7. Sharing of Personal Information

We do not sell personal data.

We may share personal information with trusted third parties only when necessary for business operations, including:

7.1 Service Providers

  • Payment processors

  • Shipping and logistics partners

  • Website hosting and IT providers

  • Analytics and marketing tools

These providers are contractually obligated to protect personal data and use it only for specified purposes.

7.2 Legal Requirements

We may disclose personal data if required by law, regulation, court order, or governmental request, or to protect our legal rights.

8. International Data Transfers

As a global e-commerce business, personal data may be transferred to and processed in jurisdictions outside your country of residence, including Hong Kong and other regions.

We take reasonable measures to ensure appropriate safeguards are in place for such transfers.

9. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill the purposes described in this policy

  • Comply with legal, accounting, or regulatory requirements

  • Resolve disputes and enforce agreements

Retention periods vary depending on data type and applicable law.

10. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect personal information, including:

  • Secure servers and encryption

  • Limited access to sensitive data

  • Regular monitoring and system updates

However, no system is completely secure. We cannot guarantee absolute protection against all risks.

11. User Rights

Depending on your jurisdiction, you may have rights including:

  • Access to personal data

  • Correction of inaccurate information

  • Deletion of personal data

  • Restriction or objection to processing

  • Data portability

Requests may be subject to legal limitations. To exercise your rights, contact us using the details provided below.

12. Children’s Privacy

VANGOR does not knowingly collect personal information from individuals under the age of 13. If such data is identified, we will take reasonable steps to remove it.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices and encourage users to review third-party policies.

14. Marketing Preferences

Users may unsubscribe from marketing emails at any time using the unsubscribe link provided or by contacting us directly.

Transactional or service-related communications may still be sent as necessary.

15. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page. Continued use of the website constitutes acceptance of the revised policy.

16. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or personal data handling, please contact:

HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED
Brand: VANGOR

Address:
ROOM 902, 9/F, THE BROADWAY
54–62 LOCKHART ROAD
WAN CHAI, HONG KONG, 999077

Email: wayne@dramapapa.com

17. Final Statement

At VANGOR, we value trust, transparency, and responsibility. Protecting your privacy is an essential part of our commitment to providing a safe and reliable shopping experience.